Frequently Asked Questions
Common Questions
You can refer to our size chart to choose the right size.
If you need any assistance, don’t hesitate to reach out via chat or email us at contact@porradafightwear.com
You can contact us via our contact form, or by email at contact@porradafightwear.com
You can also get in touch via our Facebook page or our Instagram account.
We aim to respond as quickly as possible, and we generally answer all our emails and messages within 24 hours.
We can only make changes to orders that have not yet been dispatched.
Once your order is processed or dispatched, it can no longer be amended.
To request changes, please contact us as soon as possible by emailing contact@porradafightwear.com
We can only update delivery information for orders that have not yet been dispatched.
If your order has already been shipped, please contact your local post office or mail center to request a change to your delivery address.
Our company is based in New Mexico, USA.
We currently do not have any physical stores.
All our products are available exclusively on our website at www.porradafightwear.com
Order and Shipping
We currently ship to the following countries:
- United States
- Canada
- Australia
- United Kingdom
- New Zealand
- All countries in Europe
- United Arab Emirates
- Qatar
- Saudi Arabia
- Oman
- Kuwait
- Singapore
- Hong Kong
- Thailand
- Malaysia
- Indonesia
- Vietnam
- Japan
- Korea
We may also be able to ship to other destinations for an additional cost.
For more information on shipping to other locations, please contact us at contact@porradafightwear.com
Our standard shipping rate is $4.95 USD, and we offer free shipping on all orders over $100 USD.
For countries not included in our standard shipping list, the delivery cost is $9.95 USD.
Please note, customers are responsible for any customs or duty taxes in their respective countries.
All orders are dispatched within 72 hours. Below are our estimated shipping times:
- United States: 2 to 7 days
- Australia, Canada, and New Zealand: 5 to 9 days
- Europe: 5 to 12 days
Middle East and Asia: 6 to 14 days
After placing your order, you'll receive a confirmation email with details to track your order status.
Once your order is dispatched, you'll get another email with your tracking number and a link to follow your shipment.
If you haven't received tracking information within a few days, please check your spam folder.
If it's not there, contact us at contact@porradafightwear.com, and we’ll resend the tracking details.
We accept payments via credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal.
You can select your preferred payment method during the checkout process.
Yes, all transactions are encrypted using SSL to protect your payment card details and other sensitive information.
We use Shopify Payments and PayPal to process payments, both of which uphold high security standards to ensure your information is safe when shopping online.
We ship to many countries worldwide, and customs regulations vary by location. If your country requires customs or duty taxes, you will be responsible for covering these fees.
Sometimes, orders with multiple items may be dispatched in separate packages. If you don't receive your entire order at once, please don’t worry—any missing items should arrive within a few days of your initial delivery.
If you have any concerns, feel free to email us at contact@porradafightwear.com and we'll be happy to check the status of your order.
If our delivery partner is unable to deliver your order, they will either attempt redelivery or make your package available for collection at your local post office or parcel collection point.
Exchange and Return
You may return your order within 30 days for any reason, as long as it meets the following conditions:
- The product was purchased through our website.
- The product is unused, unwashed, and undamaged.
- Your refund or exchange request is made within 30 days of purchase.
To initiate a return, please contact us at contact@porradafightwear.com and we will send you the return instructions.
Please note, return shipping charges are the customer’s responsibility.
For more details, please refer to our Return Policy.
Yes, you can exchange an item within 30 days of purchase, as long as it meets the following conditions:
- The product was purchased through our website.
- The product is unused, unwashed, and undamaged.
To request an exchange, please email us at contact@porradafightwear.com and we will send you the return instructions.
If your item doesn't fit, you can return it for a refund or exchange it for a different size.
Please email us at contact@porradafightwear.com and we will send you the return/exchange instructions.
We strive to deliver quality products and excellent customer service. However, if you receive an incorrect, defective, or damaged item, please email us your order number along with a photo of the item(s) within 7 days at contact@porradafightwear.com.
We will do our best to resolve the issue quickly and send you replacements.
We confirm returns within 2 days of receiving the items at one of our warehouses.
Once your return is accepted, the refund or exchange will be processed within 5 business days.
Your refund will be issued to the card or payment method used for your order, and you’ll receive a confirmation email once it has been processed.
Please note that it may take up to 5 business days for the refund to appear in your account.